Thrive Investment Partners Limited (8198741), trading as Thrive Partners is authorised under the Financial Advice Provider (FAP) license of Factory Holdings NZ Limited (FSP1001444) to provide financial advice.

To contact Thrive Investment Partners:

• Call: 027 778 8873

• Email: andrew@thrivepartners.co.nz

• Write to: 60 Victoria Street, Christchurch Central City, Christchurch 8013

Our advisers provide financial advice to you by designing you an investment plan. Our advisers will consider your personal and financial circumstances and goals and provide you with recommendations about investing in property as a way to achieving your goals.

We may recommend that you invest in a property or properties which are listed by The Property Factory Limited, one of our related companies. 

We do not provide financial advice or recommendations on specific financial products such as mortgages or insurances. However, we may refer you to others that specialise in these areas.

We do not charge you any fees in relation to the advice we provide you. Our investment planning service is completely free to you. Of course, if you do choose to invest in a property, you will need to pay the property developer, along with legal fees and other fees associated with purchasing the property.

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If you decide to invest in a property we recommend, we receive a commission in the form of a marketing fee from The Property Factory Limited, or the developer of your property. We mostly get the same flat-rate commission (Marketing Fee) regardless of which property developer you choose, or the value of any property you invest in. Regardless of the value of the property, we get the same amount in marketing fees. That creates impartiality and ensures we have your best interests at heart. Sometimes we negotiate a lower commission than our usual flat rate, we will tell you if we do.

Our advisers are paid through a salary and/or commission for their work at Thrive Investment Partners. The commission our advisers receive is based on a percentage of the marketing fee that Thrive Investment Partners receives. 

We will tell you more about the commission amounts when we know more about what type of property may suit you. 

There is no obligation for you to purchase any property or a property that we recommend. If you do, our commission does not come at an additional cost to you.

As well our property investment business, our shareholders also have interests in the following other property-related businesses: 

• A real estate business (The Property Factory Limited)

• A mortgage advice business (The Finance Factory)         

Aside from the marketing fee mentioned above, that we may get from The Property Factory Limited if you purchase a property, Thrive will not receive any referral fee or commission from our related companies (or any other companies that we may refer you to) if you do decide to use their services.

Though of course, whether you choose to use one of these companies is entirely your choice.

Some developers may provide our company and advisers with certain non-monetary benefits that support our business. These benefits may also include bottles of wine during Christmas, tickets to sponsored events, or the occasional meal. 

To ensure our advisers prioritise your interests: 

• We follow an advice process that ensures our recommendations are made appropriately, based on your goals and circumstances.

• All our advisers undergo annual training about how to manage conflicts of interest. 

• We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

• If you do decide to act on our recommendations, we receive a flat rate commission that is not based on the value of the property or developer you choose.

• We undertake an annual independent Compliance Assurance Review by Strategi.

If you are not satisfied with our service or financial advice, please tell us as soon as possible. 

• Call: 027 778 8873

• Email: andrew@thrivepartners.co.nz

• Write to: 60 Victoria Street, Christchurch Central City, Christchurch 8013

When we receive a complaint: 

We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.

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If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we need more time 

to investigate your complaint, we will let you know when you can expect to receive a response to your complaint

We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL).  

FSCL provides a free and independent dispute resolution service that may help to resolve your complaint.

To contact FSCL:

Call: 0800 347 257 

Email: info@fscl.org.nz

Visit: www.fscl.org.nz

Thrive Investment Partners and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. 

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We are required to: 

•     give priority to your interests;

•     exercise care, diligence, and skill;

•     meet standards of competence, knowledge, and skillset by the Code of Professional Conduct for Financial Advice Services

•     meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.